Check out our latest document management and user roles features coming soon.
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Faq corporate
Frequently Asked Questions
Have Questions ? We are here to help.
What is VirtualTx?
VirtualTx is a complete teletherapy platform created by working clinicians for speech language,
occupational and other healthcare therapies. We have created VirtualTx to take care of all the
leg work- everything is here! Our materials library and interactive games are constantly
updated. A full suite of tools will take care of your business needs too! Busy therapists can
access email, billing, scheduling and more- with just a click!
Where is VirtualTx located?
While VirtualTx is a web-based platform, our owners and creators are based in Willow Grove, PA.
Our busy therapists work throughout the country and across the globe.
How do I use VirtualTx?
Try VirtualTx for a free trial. Click on the “Free Trial” tab Add
link here and get started! After the trial, sign up and pay as you go. You can cancel without
any hassle at any time.
Is there a free trial available?
Yes! For a limited time, you can enjoy a free trial of VirtualTx for 30 days. Just follow this
Link and sign up. With VirtualTx
membership, you will have access to everything! Or, if you only want to utilize the games, you
can try VTSGames!
Can I change my plan or upgrade after I have signed up?
Yes. You can update your plan from monthly or quarterly to the annual plan depending on your
individual needs or the growth of your team. Please review the plans on the pricing page .
Depending on your business size and needs, you can choose between the Essential, Pro and Elite
packages. Or we can also create a custom package for you. Please email us at
contact@remotespeech.com .
.
Can I upgrade or downgrade any time?
Yes! you can upgrade or downgrade your plan at any time. You need to deactivate your users if you are downgrading your plan. Your therapists will remain active for the billed period (meaning for the billing cycle you have already paid). If you have more questions, please feel free to contact us.
What is the cancellation policy?
Subscriptions paid monthly, quarterly or annually can be canceled at any time! Just notify us and
we will cancel your subscription. You will not be billed for future months, If your cancellation
is requested 7 days prior to your subscription date, you can utilize the platform for the
remaining days of the billing cycle. (Go to your account to view your subscription date under
the “Settings” tab within the platform.). Feel free to email us at contact@remotespeech.com .com for further
clarifications.
How does the billing work?
Depending on your plan, you will be charged monthly, quarterly or annually using the payment mode
you have registered with us. For now, we are using Stripe for payments and we will let you know
when we add other payments. You will be charged automatically if you do not cancel seven days
before the subscription ends. You can check on your subscription date under “My Subscription” in
“Settings” within the platform. There are no additional cancellation fees.
You can also upgrade anytime, and you will be charged on a prorated basis. These updates can be
made in the “Settings” tab within the platform.
Can other information be added to my invoice?
There are no hidden fees. You pay only for the plan you choose.
How can I change my account information?
There are short, helpful videos within the platform to help with setting up and managing your
account. Or, if you would like assistance, please contact us. contact@remotespeech.com .
How do I set up my account?
Let’s walk you through the steps to personalize and set up your platform.
Step 1 : Click on the “Settings” tab on the left side of your screen.
Step 2 : Then open the “Customize Account” tab.
Step 3 : You will now be able to upload your logo and make sure that your personal details
are all there.
Step 4 : Click “Save” and you are all set!
How do I add a Therapist?
Step 1: To begin, click on the "Settings" option located in the side navigation bar.
Step 2: Next, select "User Accounts" from the options available. This action will take you
to the “User Account” page.
Step 3: Once you are on the “User Account” page, you will find a "Create User" button in the
top right corner. Click on this button.
Step 4: On the "Create User" page, complete all the necessary details. Specifically,
navigate to the "Therapist" field and click the checkbox next to "Yes." Doing so will reveal
additional fields related to the therapist role. Fill in all the required information, and
then click "Save" to successfully add a new therapist.
How can I find my subscription date?
Your subscription information can be found in the Setting tab within the platform.
Can I pause my membership?
Unfortunately, you cannot pause a membership. If you need to cancel, we can help you.Your
account will be active for the duration of your paid subscription.
Can I use VTXGames for free?
You can access VTXGames for free! You can either access the games as part of a VirtualTx
subscription (everything is included!) or you can sign up only for VTXGames.
What if I forget my Username and Password?
Step 1:Visit the sign-up page of the virtualtx.ai platform.
Step 2: Enter your URL name and click the "Proceed" button.
Step 3: You will be redirected to the Login page. Below the Password field, you'll find an
option for "Forgot Password." Click on this option.
Step 4: On the next page, it will prompt you to enter your registered email and then click
the "Request Password" button.
Step 5: An email will be sent to your registered email address to reset your password
How do I create users in the dashboard?
Step 1:Click on the “Settings” tab on the left side of your screen
.
Step 2:Now open the “Create a User” tab.
Step 3: Now, fill in the information and choose the role from the set up drop down list.
Step 4: Then click on the “Save” button.
Your Users are now all set!
How do I set up Clients?
Step 1:Click on the tab labeled “Clients” on the left side bar on your screen.
Step 2: Next, click on the “Add New” green button on the top right.
Step 3: Make sure you choose the client type- either an Individual or Organization
client.
Step 4: Click on the top right green button to choose the type of client.
Step 5: Now, fill in the client’s personal or business information.
Step 6:Make sure you choose from the client intake forms from the drop down if you would
like the client to fill one out.
Step 7: You can enter insurance information as well, or leave it blank and enter it later if
needed.
Step 8: Don’t forget to click on the “Save button”, and you are done!
How do I create a therapy or session plan for my client?
Before you can invoice or schedule your client, you will need to create a plan for him/her.
Step 1:Click on the tab labeled “Clients” on the left side bar.
Step 2:This opens a page with all active clients listed alphabetically.
There is also a tab/area to view any inactive and past clients.
Step 3: Locate the client you would like to create a plan for and click on the view icon to
open up the individual client page.
Step 4:Click on the second tab at the top labeled “Therapy Plan”.
Step 5:Next, click on the “Create Plan” at the top right of the screen.
Step 6:Fill in the information and let’s now create the invoice!
How do I create an invoice?
If you are still on the “Client” page, click on the “Financial” tab, then on “Create
Invoice”.
This can also be found in the previous “Therapy Plan" page.
The therapy plan you entered will already appear in the drop down, and the prices and plans
you initially set up will also automatically populate.
Once you are done, click on “Create Invoice” at the bottom of the page. You can now send an
invoice.
How can I add the clients’ insurance information and generate an insurance claim?
Step 1:Click on the “Client Tab” to locate the client you choose to edit.
Step 2: Click on the “View" icon for the specific client.
Step 3:Click on the “Financial” tab in the top center of your screen.
Step 4: You can either create a new invoice for a therapy plan you have previously entered
or click on the “Insurance” tab located on the line of the invoice in question.
Step 5:click on the “Insurance” tab located on the line of the invoice in question.
Step 6:Once you open the “Insurance” page, start entering all of the information for the
claim.
Step 7: Once you are done, click on “Save” at the bottom of the page.
Step 8: A “Save as PDF” button will appear, and you can save and then either provide to the
client to submit or click on the “File the Claim” link to be directed to our claim
vendor, Apex.
How do I access the Material Library! ?
This is our extensive compilation of therapy links, PDFs and other great resources that
we continuously update and share.
Step 1:Find what you need by using the “Search Shortcuts” by typing the word in the category
field or just scroll to locate what you would like to use.
Step 2: You can add other links and materials of your own by clicking on the “Add Library”
button shaded in green at the top right corner of the page.
We hope you enjoy the material library!
What happens if a therapist from my organization leaves midway?
You can add another therapist as an additional user in his place, or you can remove him
at the end of the billing cycle. Please note you need to intimate us seven days prior to the
end of the billing cycle. Please contact us (include contact us email) if you have more
questions
Can I use VTXGames for free?
You can access VTXGames for free! You can either access the games as part of a VirtualTx
subscription (everything is included!) or you can just sign up for VTXGames.
Still have Questions ?
Can't find the answer you are looking for ? Please Contact us
Help Videos
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VirtualTx
VirtualTx was founded by the owners of RemoteSpeech, a global Teletherapy service provider.